Work Notes
The End of Adoption
For thirty years, firms bought software and endured "adoption." Those economics just broke. The cost of building has collapsed, vendors have repriced dependence, and in the AI era the thing you rent out is your own judgment. The new paradigm is Adaptation β building from within.
Work Notes
Rebuilding Stellar Around Conversation
For decades, software gave founders π₯π’π΄π©π£π°π’π³π₯π΄ β pages to click through, forms to fill out, workflows to manage.
But thatβs not
Work Notes
The Future of Services: How AI-Enabled Operations Will Redefine Service Firms
From financial leverage to capability leverage β why owning delivery creates compounding advantage.
When General Catalyst published βThe Future of Services: